Order Changes
You may request changes to colors, dimensions, the shipping address, or your telephone number within 24 hours after placing an order, provided the order has not shipped. Email [email protected] as soon as possible. Once an order has shipped, we cannot modify it.
Order Cancellation
You may cancel an order free of charge within 24 hours after placing it, provided it has not shipped. After the 24-hour cancellation window and before shipment, a cancellation request is subject to review; support will confirm whether any applicable costs or refund adjustments apply before processing. After shipment, the order cannot be stopped. If you refuse delivery or request a cancellation after shipment, 30%–50% of the order amount may be deducted for storage, preparation, and shipping costs. The final amount depends on the shipment record and will be confirmed by support.
Returns
You may request a return within 14 days after delivery. Returned items must be unused, in their original packaging, and include all accessories. Contact us before sending anything back; we will provide the applicable return address and instructions. Return shipping is normally paid by the customer and shipping fees already paid are non-refundable.
Damaged, incorrect, or materially non-conforming items must be reported to [email protected] promptly with the order number and clear photos. We will review these claims separately and will not apply the ordinary change-of-mind terms when the claim is verified.
Items Excluded from Change-of-Mind Returns
- Customized products made to a customer’s specifications.
- Large orders of three or more units of the same product. Please order one unit first if you need to confirm size, color, or suitability. Verified defective or incorrect-item claims remain subject to review.
Restocking Fees
For an eligible change-of-mind return, a restocking fee may be deducted based on the return timing and condition. The maximums are:
- 20% of the product amount when an item is returned in original condition within the return window for change of mind.
- Up to 50% when the item returned within the window is damaged or materially different from the item sent.
- Up to 80% when an item in original condition is returned after the return window.
- Up to 100% when an item returned after the window is damaged or non-conforming.
The fee is based on the condition documented during inspection and is not applied to a verified damaged or incorrect shipment as a substitute for a remedy.
How to Request a Return
- Email [email protected] with the item name, order number, reason, and photos when relevant.
- We usually respond within 24 hours; weekends and holidays may take 24–48 hours.
- Wait for written approval and the return address before shipping.
- Send the tracking number and tracking URL after dispatch. Pack the item securely.
- After receipt, we inspect the return within 48 hours. If approved, the refund is sent to the original payment method.
Refund Timing
After an approved return, PayPal refunds usually appear in 1–2 days and card refunds in 3–5 days. Your bank, card issuer, or exchange-rate changes may affect the timing and amount received.
Other Questions
For an item received incorrectly, contact us within one week of delivery so we can verify the issue and provide the next steps. This notice period is separate from the 14-day change-of-mind return window. Some items may have a one-year warranty; ask support whether your item is covered. Please contact us before opening a payment dispute so we can review the issue.
